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With just a few clicks, you can effortlessly make payments, review your payment history, update your payment information, and track your service history. Enjoy the peace of mind that comes with having all your account details at your fingertips, ensuring your HVAC systems are always running smoothly. 

Customer Portal

Schedule Service Requests 

Our goal is to make managing your HVAC needs as straightforward as possible. Our customer portal, powered by ServiceTitan, is designed to let you easily schedule appointments and service requests, ensuring a hassle-free and convenient experience.

  • Schedule service requests anytime, day or night, without having to wait for business hours. Our portal is always open, giving you the flexibility to manage your HVAC needs on your schedule.

    The Portal is Always Open

    timeclock with a sign hanging from it that says 24/7

  • With just a few clicks, you can book an appointment or request a service. The intuitive interface ensures a smooth and hassle-free scheduling process, saving you time and effort.

    Hassle-Free Scheduling

    a calendar with a circle that contains fingers snaping in the corner of it, represents easy scheduling

  • View and select available time slots in real-time. This ensures you can choose a time that works best for you without the back-and-forth of coordinating over the phone.

    Time Slots in Real-Time

    a computer screen with a calendar and lock icon off to the right with text box that says available now on it, represents available time-slots

  • Receive automated reminders for your scheduled appointments. Stay informed and never miss a service visit, ensuring your HVAC systems receive the timely attention they need.

    Stay Informed

    reminder icon, notification, notification icon, bell with number one on the top right of the bell

  • Include notes and specific instructions when you book a service. This helps our team understand your exact needs and ensures a more efficient and effective service visit.

    Efficient and Effective Service

    HVAC equipment with a pencil and paper overtop, represent the ability to make specific notes on what needs to be serviced on the HVAC equipment

  • Monitor the status of your scheduled appointments through the portal. Stay updated on any changes or confirmations, keeping you informed every step of the way.

    Monitor Appointment Status

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screenshot of the request an appointment screen on Service Titan HVAC software

Review Your Payment History

With Engineered Temperature Solutions' customer portal, powered by ServiceTitan, reviewing your payment history is not just a feature—it’s a powerful tool for managing your finances and HVAC services. 

  • Having easy access to your payment history allows you to keep track of your expenses over time. You can monitor how much you’re spending on HVAC services and plan your budget more effectively.

    Keep Track of Expenses

    calculator, money coin, document, icon that represents expenses

  • Our portal provides a detailed record of all your transactions. This transparency ensures that you have a clear understanding of where your money is going and can verify all charges and payments. Read about our values at ETS on the 'Mission Page'.

    Detailed Records of Transactions

    icon, detailed records, transparency, magnifying glass with eye inside overtop of a document

  • No more sifting through piles of paper bills or searching through emails. Your entire payment history is neatly organized and readily accessible in one place, saving you time and hassle.

    Organized and Accessible

    chat bubble that says hassle free

  • If you ever encounter discrepancies or have questions about a specific charge, having your payment history at your fingertips makes it easier to resolve issues quickly. You can provide accurate information to our support team for prompt assistance.

    Provide Accurate Information

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screenshot of open invoives on Service Titan HVAC software

Update Your Payment Information

At ETS, we understand that keeping your payment information current is crucial for smooth and uninterrupted service. Our customer portal, powered by ServiceTitan, makes updating your payment details quick and convenient. 

  • Ensuring your payment information is up-to-date helps prevent any service interruptions. Avoid missed payments and maintain continuous, reliable HVAC service without any hassles.

    Avoid Missed Payments

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  • Updating your payment information through our secure portal means your data is protected with advanced security measures. You can confidently manage your details knowing that your financial information is safe.

    Your Data is Protected

    computer with lock and shield overtop, icon representing secure data

  • No need to call customer service or mail in forms. With our portal, you can update your payment information in just a few clicks, saving you valuable time and effort.

    Update Payment Easily

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  • Whether you need to change your credit card details, switch to a different payment method, or update your billing address, our portal provides the flexibility to make these changes anytime, anywhere. Take control of your account with ease.

    Make Changes Anytime, Anywhere

    people in various locations on different devices, icon representing accessibility
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screenshot of payment information screen on Service Titan HVAC software

Access Your Service History

The Service History feature offers numerous advantages that enhance your overall experience and ensure the optimal performance of your HVAC systems. 

  • Having a detailed record of all services performed on your HVAC systems allows you to keep track of maintenance, repairs, and upgrades. This comprehensive history ensures you have all the information you need at your fingertips.

    Keep Track of Maintenance

    calendar with checkmarks in a few of its boxesovertop of a gear and wrench symbol

  • Access to your service history helps you make informed decisions about future maintenance and upgrades. You can identify patterns, assess the effectiveness of past services, and plan proactively for your HVAC needs.

    Plan Proactively

    an animation of data being analyzed, hands and a magnifying glass examining charts and graphs

  • When dealing with warranties or insurance claims, having a clear service history can be invaluable. It provides documented proof of regular maintenance and any repairs, simplifying the claims process.

    Simplify Claims Process

    a clipboard with an insurance for on it and a red pen to the right of it

  • By reviewing your service history, you can stay on top of scheduled maintenance and avoid costly breakdowns. Regular maintenance ensures your HVAC systems run efficiently and extends their lifespan.

    Avoid Costly Breakdowns

    hands holding a mechanical manifold gauge set and a wrench

  • Having your service history readily available makes it easier to communicate with our technicians. You can provide them with accurate information about past services, helping them diagnose and address any issues more effectively.

    Provide Accurate Information

    a man and woman on platforms accross from one another holding bull horns talking

  • Whether you need to reference a past service while speaking with a technician or want to check when your last maintenance was performed, our portal provides easy access to your service history anytime, anywhere.

    Access Anytime, Anywhere

    person on laptop with the earth and location pins in the background, icons representing a service that is accessible
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screenshot of service history screen on Service Titan HVAC software

Contact us

Our Esteemed Partners

SUPERIOR QUALITY PRODUCTS

FAQ

To access the customer portal, visit our website and click on the "Customer Portal" link. Once on the 'Customer Portal' page, click the login button. You will need your login credentials, which were provided to you during the account setup. If you have not received them, please contact our support team.

Making a payment is simple:

  1. Log in to your customer portal.

  2. Navigate to the "Payments" section.

  3. Select the invoice you wish to pay.

  4. Choose your preferred payment method and follow the prompts to complete the transaction.

Yes, you can review your entire payment history through the portal:

  1. Log in and go to the "Payment History" section.

  2. Here, you will find a detailed record of all past payments, including dates, amounts, and invoices.

To update your payment information:

  1. Log in to the portal.

  2. Go to the "Account Settings" or "Payment Information" section.

  3. Enter your new payment details and save the changes. These updates take effect immediately.

Viewing your service history is easy:

  1. Log in to your portal account.

  2. Click on the "Service History" tab.

  3. You will see a comprehensive list of all past services, including maintenance, repairs, and installations.

To schedule an appointment:

  1. Log in to the portal.

  2. Locate and click on the 'Request Appointment' button in the top right corner of your screen.

  3. Choose the type of service you need and select an available date/time slot.

  4. Confirm your appointment and receive a confirmation email.

If you forget your login details:

  1. Click on the "Forgot Password" link on the login page.

  2. Enter your registered email address to receive password reset instructions.

  3. Follow the steps in the email to reset your password.

For any issues or further assistance, you can contact our customer support through the portal:

  1. Log in and click on the "Support" or "Contact Us" section.

  2. Fill out the form with your query or issue and submit it.

  3. Our support team will get back to you promptly.

For more detailed information and additional FAQs, you can visit the ServiceTitan support page here​ (ServiceTitan)​​ (ServiceTitan Help)​.

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